To the Editor:
I wanted to write my feelings about Bob Reny’s passing so much, but when I read all the wonderful words – so well put, in the tributes – from the governor on down – I thought, “Who am I to add to all that’s been said by those who knew him so well?”
I couldn’t sleep if I didn’t say – Bob always made his customers feel like part of the enterprise.
True, you need customers to make a business work but not all owners know how to make their customers feel “at home” in their stores – from the front door to the “Underground” – evidently his own calling rather than the proverbial “basement” – the haven for toy land for the young and the pills for the ills in the elderly section. I remember one day in the Underground, hearing a stranger beside me say, “We should have one of these in Georgia.”
No, he didn’t stretch that far, but he put some areas in Maine on the map with the many branches of all the fledglings of the back seat of his car.
He was blessed to have his two sons, John and Bob carry on this legacy so well. I was terrified at the close call of Wal-Mart’s coming to town, but from the write-up in LCN, he knew just how to handle this threat… thank goodness!
Indeed, he was a legend.
Connie Curley, Damariscotta Mills