Hall Funeral Homes & Cremation Services is ranked among its peers as one of the top funeral homes in the country for customer service. From left, Halls full-time team members are Lexi Hartford, funeral director; Trenna Bragg, tribute team manager; Michael J. Hall, owner and funeral director; William ‘Will’ Waldron, III, apprentice; Jamie Keene, crematory operator and funeral attendant. Not pictured, photographer and chief financial officer Liz Hall. (Photo courtesy Hall Funeral Home)
A leading funeral industry consultant has recognized Hall Funeral Homes & Cremation Services for excellence in customer service.
The Johnson Consulting Group’s prestigious 2024 Performance Tracker X Customer Service Trends & Insight Report reviewed more than 35,000 national surveys by hundreds of funeral homes across the country.
Hall’s locations in Waldoboro and Boothbay both came in the top 10 of two different nationwide service categories
The Performance Tracker X Awards are only presented to funeral homes who achieved the highest total value index score meaning Hall’s received the highest scores in customer confidence and satisfaction, willingness to recommend, and perception of value for the services rendered.
Hall Funeral Homes serves communities of Knox and Lincoln counties from their three funeral homes in Boothbay, Waldoboro, and Thomaston. Hall’s is the only funeral home in Knox and Lincoln counties to operate its own crematory, Midcoast Crematory, in Thomaston, allowing families to be confident that their loved one never leaves Hall’s care.
From initial contact with the funeral home, to the arrangements, until the services are complete, Hall’s continues to walk with the family offering their aftercare program and grief support.
Performance Tracker X is a complete customer service management tool that evaluates staff performance by sending out surveys to families to get real-time trends and accurate feedback for funeral home owners and operators nationwide to review data driven results.
“We are honored by this recognition and accept this award on behalf of the entire Hall Funeral Home team who dedicate their careers to serving families in our community,” said Michael J. Hall, Hall’s president, owner, and funeral director.
The Hall Funeral Homes & Cremation Services team is made up of six full time employees, Mike, his wife Liz, Lexi Hartford, William Waldron, III, Trenna Bragg, and Jamie Keene, and part-time support team members Al McKay, Richard Lash, Harold Orne, Lynn Martin, Randy Winchenbaugh, Christine Poithier, and Diane Connelly.
For more information, go to hallfuneralhomes.com.
