When Mid-Coast Energy Systems Inc., began to receive more service calls than usual this fall, company co-owner and service manager Dave Gamage began to reorganize the service department to meet the demand.
Gamage surmised that an unusually high number were calling in early because their regular service companies had either gone out of business or been absorbed by larger companies, who no longer provided boiler service. Adding a large percentage of new customers to the maintenance schedule meant adding new service technicians to the Mid-Coast Energy fleet.
“We are meeting the demand by making changes both internally and on the road,” said Gamage, who until recently was responsible for receiving and fielding most of the in coming service calls. Gamage has now assigned employee Steve Smith to dispatch full time, assuring an immediate response to all in-coming service calls from customers and allowing Gamage to focus on other service related duties. For more information on Mid-Coast Energy Systems, call 563- 5147.
