To the Editor:
I am writing this article to all those companies who want you to pay your bills online. If, however, there are those of us who prefer to pay by check, it takes you at least an hour of your time to straighten out a mistake. It is almost impossible to get a representative to help you understand what is going on.
Recently I had two such experiences. One involved getting sky miles for a recent trip. Since I did not make the arrangements when I took the flight, there were several calls to be made. My time should be reimbursed for the aggravation, if not the time itself.
Do any of these companies understand what is happening to a simple question, which in the past would have been solved in 10 minutes?
My next session was with Verizon Wireless. They claimed my account was overdue which has never been the case. My record of my checks showed that if anything, I had overpaid them. It took at least a half hour with the help of my banker to solve that one. Even the representative was confused.
It is quite obvious that we are not entitled to take advantage of their special offers, without the act of Congress. Then why offer them?
This is not the first time I have been subjected to this computer-run method of doing business, and I am sure it will not be my last!
