On Tuesday, Nov. 18, local residents reported fraudulent robocalls claiming to be from Bath Savings Institution. The calls said the recipient’s bank debit card was locked and asked for account information. This follows similar phishing scams at other area banks.
Bath Savings advises customers who receive such a call not to share any information or call back. Those who did share information should notify Bath Savings immediately by calling 800-447-4559.
Bath Savings President and CEO Glenn Hutchinson said, “This is a scam. If you have shared information, don’t be embarrassed, let us know. We will lock your account immediately to protect the security of your information. We will also issue you a new card.” Bath Savings assures customers that they will not be held responsible for unauthorized transactions.
Calls were made throughout the Midcoast and southern Maine area. Hutchinson stressed that this was not a data breach and did not specifically target Bath Savings customers.
“Fraudsters continue to try to breach retailers, financial institutions, and other organizations,” Hutchinson says. “We want customers to know that we will never contact them to ask for account information. This is information we already have. Never share your card number, three-digit security number, or pin.”
For more information about how to protect one’s identity and money, visit www.bathsavings.com/security.
Bath Savings proactively monitors customer accounts 24/7. The bank also advises that clients sign up for mobile and online banking, which make it easy for them to check their accounts frequently.